STRONGARM HOSPITALITY — COOKIE POLICY
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Strongarm Hospitality is committed to respecting your privacy and protecting your personal data. We use cookies and similar technologies on our website to measure audience activity and improve your experience when browsing our site.
If you have any questions about this Cookie Policy, please contact us at:
Email: enquiries@strongarmhospitality.com
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1. WHAT IS THE PURPOSE OF THIS COOKIE POLICY?
Our website uses cookies to enable you to benefit from the services we offer, including browsing our site and optimising your experience across our venue pages.
Cookies are stored during your visit to our site in accordance with the choices you have made, or may make at any time, in line with this Policy.
This policy is formulated in accordance with the following regulations:
- Article 5(3) of Directive 2002/58/EC (amended 2009), which establishes the principle of prior user consent before information is stored on or accessed from a user's device, unless strictly necessary for the provision of a requested online service.
- The UK GDPR and the Data Protection Act 2018.
- Guidance issued by the Information Commissioner's Office (ICO).
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2. WHAT ARE COOKIES?
When you visit our website, information about your browsing activity may be stored in small text files called "cookies", which are placed on your browser or device. Cookies allow us to recognise your browser for the duration of their validity and to store certain information, such as your language preference or session details.
Only the issuer of a cookie is able to read or modify the information it contains. Cookies are placed either directly by our website or, where applicable, by a trusted third-party partner.
There are two main types of cookies:
Session cookies — these are temporary and are deleted as soon as you leave our site.
Persistent cookies — these remain on your device until their expiry date or until you delete them via your browser settings.
We may also use invisible pixels, which are small code fragments embedded in web pages or emails that are not visible to you but help us gather information about how our content is accessed and engaged with.
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3. THE COOKIES WE USE
3.1 Strictly Necessary Cookies
These cookies are essential for our website to function correctly and do not require your consent. They are used to:
- Ensure the website operates properly
- Keep your session active while you browse
- Remember your language preferences
- Save your cookie consent choices
- Maintain the security of the site
3.2 Analytics Cookies
We use Google Analytics to help us understand how visitors use our website. These cookies allow us to:
- Measure and analyse site traffic
- Monitor site performance and stability
- Produce reports and statistics
- Optimise our site and marketing activity
3.3 Advertising and Marketing Cookies
Subject to your prior consent, we use advertising pixels and similar technologies to help us deliver relevant content and promotions related to our venues and events. These include:
Facebook Pixel — installed across our site to collect information about how visitors interact with our pages, including which pages are viewed, clicks on booking or reservation buttons, and interactions with our contact details. This data helps us to personalise your advertising experience, optimise our campaigns, and build relevant audiences on Facebook and other platforms.
3.4 Pixels in Emails
We may use tracking pixels within the marketing emails we send you. These provide us with information such as when and where an email was opened and which browser or device was used. This helps us measure the effectiveness of our communications and better tailor future messages to our audience.
3.5 Targeted Advertising Cookies
Subject to your consent, our advertising partners may use cookies to display personalised content and ads based on your interests, both on our site and on other platforms you visit.
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4. COOKIES USED ON OUR SITE
The following cookies may be placed on your device when you visit our website:
Cookie Name: moove_gdpr_popup
Domain: Our website
Purpose: Remembers your cookie consent choices
Lifetime: 14 days
Cookie Name: _ga
Domain: Our website
Purpose: Google Analytics — used to distinguish users and measure site traffic
Lifetime: 13 months
Cookie Name: _ga_XXXXXXX
Domain: Our website
Purpose: Google Analytics — used to persist session state
Lifetime: 13 months
Cookie Name: _fbp
Domain: Our website
Purpose: Facebook Pixel — used to deliver and measure advertising
Lifetime: 3 months
For a full and up-to-date list of cookies in use, or to request further information, please contact us at enquiries@strongarmhospitality.com.
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5. DATA TRANSFERS OUTSIDE THE UNITED KINGDOM
Where we use services such as Google Analytics or Meta (Facebook), data may be transferred outside the United Kingdom to countries such as the United States, which may not offer the same level of data protection as the UK.
In such cases, Strongarm Hospitality ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to protect your data. If you do not wish your data to be transferred in this way, we recommend declining the relevant cookies when prompted.
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6. YOUR CONSENT AND MANAGING YOUR COOKIE PREFERENCES
On your first visit to our website, you will be asked to accept or decline cookies that require your consent. Strictly necessary cookies do not require consent and will be placed automatically.
For all other cookies, you can give your consent, set your preferences, or decline them entirely using the cookie management tool on our site.
If you decline cookies, a refusal record will be stored on your device so that your preference is remembered. Please note that if you delete this record, we will no longer be able to identify your preference and the cookie banner will reappear on your next visit.
Consent and refusal records are stored for 6 months. After this period, we will ask for your preferences again.
You can update your cookie preferences at any time by clicking "Manage Cookies" in the footer of our website.
You can also control cookies directly through your browser settings. For guidance on managing cookies by browser type, please visit the ICO website at: www.ico.org.uk
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7. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time in response to changes in law, regulatory guidance, or developments to our website. We encourage you to review this page periodically. The date of the most recent update will always be shown at the top of this policy.
If you have any questions, please contact us at enquiries@strongarmhospitality.com.