STRONGARM HOSPITALITY — TERMS AND CONDITIONS
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Strongarm Hospitality operates three nightclubs and one restaurant in Mayfair, London (collectively referred to as "the Venues"). These Terms and Conditions govern your use of our website and any reservations or services booked through it.
For any questions relating to these Terms, please contact us at:
Email: enquiries@strongarmhospitality.com
Post: Strongarm Hospitality, Mayfair, London
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1. PREAMBLE
These general terms and conditions (the "Terms") define the conditions under which Strongarm Hospitality allows its customers (the "Customer") to access and use the services available on our website, including reservation services for our Venues (collectively, the "Services").
Prior to reserving any Service, the Customer confirms that:
- They are acting for personal, non-commercial purposes; and
- They are at least eighteen (18) years of age and have full legal capacity to accept these Terms.
The Customer is invited to read these Terms carefully before making any reservation. Acceptance of these Terms is required before any Service can be booked.
Strongarm Hospitality reserves the right to modify or update these Terms at any time. Any changes will be published on our website with a revised effective date. Customers will be bound by the version of the Terms in force at the time their reservation is made.
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2. DESCRIPTION OF SERVICES
2.1 Overview
Strongarm Hospitality offers reservation services through our website for:
- Table and event reservations at our Mayfair nightclub venues ("Nightclub Services")
- Table reservations and dining experiences at our Mayfair restaurant ("Restaurant Services")
Nightclub Services and Restaurant Services are collectively referred to as "Strongarm Services".
2.2 Nightclub Services
The key details of each nightclub reservation — including availability, entry requirements, minimum spends, table packages, and any special conditions — will be presented to the Customer during the reservation process. Each Venue may have its own specific conditions (the "Special Conditions"), which will be made available to the Customer before a booking is confirmed. Please note that entry to our nightclub venues is strictly for guests aged 18 and over. Valid photographic identification may be required on arrival.
2.3 Restaurant Services
The key details of each restaurant reservation — including availability, pricing, menu options, and any special conditions such as pre-payment, minimum spend, or cancellation terms — will be presented to the Customer during the reservation process. Each Venue has its own Special Conditions which will be brought to the Customer's attention prior to confirmation of a booking.
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3. RESERVATION PROCESS
Reservations for Strongarm Services may be made via our website by following the steps below:
Step 1 — Select your preferred Venue, date, and service type.
Step 2 — Choose your reservation details, including party size, time, and any available packages or options.
Step 3 — Review the reservation summary, including applicable pricing and Special Conditions.
Step 4 — Confirm acceptance of the reservation terms and submit your booking.
Step 5 — A confirmation email will be sent to the Customer summarising the reservation details, pricing, Special Conditions, and relevant contact information.
Reservations are considered confirmed once the Customer receives a confirmation page on the website and/or a confirmation email.
Reservations made on behalf of a group of more than 10 persons may be subject to separate group booking conditions. Please contact us directly at enquiries@strongarmhospitality.com for group enquiries.
Please note that any messages sent through our website cannot be guaranteed as fully confidential until they are received by us.
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4. PRICING AND PAYMENT
4.1 Pricing
All prices relating to reservations are displayed clearly before, during, and after the booking process. Prices are inclusive of VAT where applicable. Minimum spend requirements, if applicable, will be communicated at the time of booking.
4.2 Payment
Where a reservation requires payment or a card guarantee, the Customer will be asked to provide their payment details via a secure encrypted payment page. Strongarm Hospitality uses trusted third-party payment processors to handle all online payments securely. Payment cards are verified at the time of booking and may be declined for reasons including invalid card details, insufficient funds, or bank restrictions. In such cases, the Customer should contact their bank and re-attempt the booking.
Accepted payment methods include Visa, Mastercard, and American Express. This list may be subject to change.
4.3 Card Guarantee
For certain reservations, a credit or debit card may be required as a guarantee. In such cases, the Customer's card will not be charged at the time of booking unless a no-show or late cancellation charge applies in accordance with the Special Conditions.
4.4 No-Show Policy
In the event that a Customer fails to arrive for a confirmed reservation without prior cancellation (a "no-show"), Strongarm Hospitality reserves the right to charge the card provided at the time of booking for a no-show fee in accordance with the relevant Special Conditions. The amount will be communicated to the Customer at the time of booking.
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5. CANCELLATION AND MODIFICATION
Cancellation and modification rights for each reservation are set out in the Special Conditions applicable to the relevant Venue and service type, which are presented to the Customer before their booking is confirmed.
Where cancellation or modification is permitted, the Customer may contact us directly using the contact details provided in their confirmation email or by emailing enquiries@strongarmhospitality.com.
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6. CUSTOMER OBLIGATIONS AND RESPONSIBILITIES
The Customer is solely responsible for their choice of Services and for ensuring those Services are suitable for their needs. Strongarm Hospitality cannot be held liable for choices made by the Customer.
The Customer is also responsible for the accuracy of all information provided at the time of booking. Strongarm Hospitality accepts no liability for errors or fraudulent information submitted by the Customer.
By using our website and making a reservation, the Customer agrees to:
- Comply with all applicable laws and regulations and these Terms at all times.
- Honour confirmed reservations and pay all amounts due.
- Comply with the Special Conditions and any rules or policies of the relevant Venue.
- Ensure that all members of their party are aged 18 or over and carry valid photographic ID where required.
- Refrain from bringing food or beverages from outside the Venue onto the premises, unless expressly permitted in advance.
- Not behave in a manner that is disruptive, threatening, abusive, or contrary to public order or good conduct within any of our Venues.
- Not smoke within any of our Venues except in any designated outdoor areas where permitted by law.
- Not interfere with the operations, staff, or safety of any Venue.
- Comply with the individual house rules and internal regulations of each Venue.
Strongarm Hospitality and its staff reserve the right to refuse entry or to ask any Customer or guest to leave a Venue if their behaviour is deemed disruptive, inappropriate, or in breach of these Terms or the rules of the Venue. In such circumstances, no refund will be issued for any amounts already paid.
The Customer will be liable for any damage caused by themselves or their guests within a Venue and shall bear the costs of any such damage.
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7. STRONGARM HOSPITALITY'S OBLIGATIONS AND RESPONSIBILITIES
Strongarm Hospitality will use reasonable endeavours to provide access to its website and Services in accordance with these Terms and to act with appropriate skill and care in doing so.
Strongarm Hospitality may occasionally need to suspend the website without notice, in particular for technical maintenance, and accepts no liability for disruption caused in these circumstances.
Strongarm Hospitality accepts no liability for:
- Poor transmission or receipt of data over the internet.
- Failure of communication lines or reception equipment.
- Any malfunction of the internet or network that prevents access to the website or Services.
Our website may contain links to third-party websites. Strongarm Hospitality accepts no responsibility for the content of such websites or the services offered on them. The Customer's decision to visit any third-party website is entirely at their own risk.
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8. FORCE MAJEURE
Neither party shall be held liable for failure to perform its obligations where such failure results from circumstances beyond its reasonable control (a "Force Majeure Event").
A Force Majeure Event includes, but is not limited to: acts of God, extreme weather events, fire, flood, earthquake, strikes or industrial disputes, acts of terrorism, war, government restrictions, pandemics or public health emergencies, and any act or omission of a public authority.
Where a Force Majeure Event prevents Strongarm Hospitality from providing a Service, we will endeavour to offer the Customer a suitable alternative where possible, subject to the Customer's agreement. If a Force Majeure Event continues for more than thirty (30) days, either party may cancel the reservation without liability to the other.
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9. CONTACT AND COMPLAINTS
For any questions, complaints, or after-sales enquiries relating to a reservation or Service, please contact us at:
Email: enquiries@strongarmhospitality.com
Post: Strongarm Hospitality, Mayfair, London
To help us resolve any issues efficiently, we ask that complaints are submitted in writing within eight (8) days of the date of the relevant Service or visit. We are committed to responding to all complaints promptly and professionally.
In all communications with our team, Customers are asked to remain respectful and courteous. Strongarm Hospitality reserves the right to take appropriate action in response to any behaviour that is abusive, threatening, or otherwise inappropriate towards our staff or representatives.
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10. PRIVACY AND PERSONAL DATA
When using our website and making a reservation, Strongarm Hospitality will process your personal data in accordance with our Privacy Policy, which is available on our website.
Information collected during the reservation process may be shared with our trusted service providers — including payment processors and booking platform providers — for the purposes of fulfilling your reservation. All data sharing is carried out in compliance with UK GDPR and the Data Protection Act 2018.
For full details on how we use your data and how to exercise your rights, please refer to our Privacy Policy or contact us at enquiries@strongarmhospitality.com.
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11. MISCELLANEOUS
Submission of payment details and acceptance of these Terms by electronic means constitutes a binding electronic agreement between the Customer and Strongarm Hospitality in respect of the relevant reservation.
These Terms, together with any applicable Special Conditions, constitute the entire agreement between the parties in respect of the Services. No other conditions communicated by the Customer shall be incorporated.
In the event of a conflict between these Terms and any applicable Special Conditions, the Special Conditions shall take precedence in respect of the specific obligation concerned.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms are written in English, which shall be the governing language in the event of any dispute or inconsistency arising from any translation.
Strongarm Hospitality reserves the right to assign these Terms and any rights or obligations under them to any third party without the prior written consent of the Customer. The Customer may not assign these Terms or any associated rights or obligations without our prior written consent.
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12. APPLICABLE LAW
These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
Nothing in these Terms affects any statutory rights you may have as a consumer under the laws of England and Wales.
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13. DISPUTE RESOLUTION
In the event of a dispute, we encourage Customers to contact us directly in the first instance at enquiries@strongarmhospitality.com so that we may seek to resolve the matter informally.
If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
You may also have the right to refer a dispute to an alternative dispute resolution (ADR) scheme. Further information on ADR options is available from the Citizens Advice Bureau at www.citizensadvice.org.uk or the ICO at www.ico.org.uk where the dispute concerns data protection matters.